WhiskerBeam™ 14-Day Return Policy

At WhiskerBeam™, we want you and your furry friend to love your purchase. If you're not completely satisfied, we offer a 14-day return policy for eligible items.

Eligibility for Returns

To qualify for a return, the following conditions must be met:
✔ The return request must be made within 14 days of receiving your order.
✔ The item must be unused, in its original packaging, and in resellable condition.
✔ Proof of purchase (order confirmation or receipt) is required.
✔ Any return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Non-Returnable Items

We cannot accept returns on:
❌ Used or damaged products due to customer mishandling.
❌ Items returned after the 14-day period.
❌ Gift cards or final sale items.

How to Initiate a Return

1. Contact Us – Email our support team at with your order number and reason for return.
2. Approval & Instructions – If your return is approved, we will provide return shipping instructions.
3. Ship the Item – Send the item back using a trackable shipping method (customer is responsible for return shipping costs).
4. Processing & Refund – Once we receive and inspect the return, we will process your refund within 5-7 business days to the original payment method.

Damaged or Defective Items

If you receive a damaged or defective product, contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or refund at no additional cost to you.

Refund Processing Time

✔ Approved refunds will be processed within 5-7 business days after receiving the returned item.
✔ Refunds are issued to the original payment method used during purchase.
✔ If you do not receive your refund within 10 business days, contact us for assistance.

Need Help?

If you have any questions about our return policy, feel free to reach out to our customer support team.

📦 WhiskerBeam™ – Making Playtime Fun & Hassle-Free!